Refund & Return Policy
We aim to deliver high-quality products and a smooth shopping experience. If you face any issue, please review our refund & return policy below.
Eligibility for Returns
Returns are accepted only if:
The product is defective or damaged on arrival
The wrong item was delivered
The product is expired or contaminated
We do not accept returns for:
Opened or used food products
Change of mind
Incorrect address provided by customer
Return Window
You must request a return within 3 days of receiving your order.
Refund Process
Once your return request is approved:
Refund will be initiated to your original payment method
Processing time: 5–7 business days
If the return is due to customer error (wrong address, non-availability, refusal at delivery), shipping charges will be deducted.
Damaged or Wrong Product?
Please send photos or videos within 24 hours of delivery to:
📧 support@realsweetzeroly.com
Order Cancellation
Orders can be cancelled within 2 hours of placing the order. After dispatch, cancellation is not possible.
Contact for Returns/Refunds
Email: support@realsweetzeroly.com
Include your order ID and issue details.