Shipping Policy
At RealSweet Zeroly, we aim to deliver your order safely, quickly, and with full transparency. Please read our Shipping Policy to understand how shipping, delivery timelines, and order handling work.
1. Order Processing Time
All orders are processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next working day.
You will receive an email/SMS with order confirmation and tracking details once the order is shipped.
2. Shipping Timeline
Delivery time depends on your location:
Metro Cities: 3–5 business days
Non-Metro Cities: 5–7 business days
Remote/Interior Areas: 7–10 business days
These timelines may vary due to weather, courier delays, or high-volume seasons.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout.
Free shipping may be offered during special promotions or minimum order value thresholds.
4. Order Tracking
Once your order is dispatched, we will share:
Tracking ID
Courier partner name
Tracking link
You can track your order anytime until delivery.
5. Incorrect Address / Failed Delivery
We are not responsible if:
The delivery address provided is incorrect
The customer is unavailable at the time of delivery
The courier is unable to contact the customer
In such cases, re-delivery charges may apply.
6. Damaged or Tampered Package
If the package looks damaged, tampered, or opened:
Do not accept the parcel
Immediately inform us within 24 hours with photos/videos
Email: support@realsweetzeroly.com
7. International Shipping
Currently, we do not offer international shipping.
This service may be added in the future.
8. Delay in Delivery
Delays can happen due to:
Weather conditions
Festivals or peak seasons
Operational delays from courier partners
Government restrictions
We will try our best to support you in such cases.
9. Contact Us
If you have any questions regarding shipping or delivery, contact:
📧 support@realsweetzeroly.com